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Go Back Frequently Asked Questions
Frequently Asked Questions
Special services provided by Trudo
What are various Payment Options?
Register Or Purchase Trudo
Tracking Order
Register as Working
Ordering An Item / Order Status
Shop with Confidence
Order Management Shipping
Bulk Order and Customization
Shipping and Packaging
Returns & Refund
Modular Kitchen & Wardrobe
How do I schedule an appointment with a Trudo carpenter?
How do I become a registered member of Trudo?

Firstly, please check if an item you are purchasing is serviceable by Trudo at your location. To do so, enter your locations pincode on the items detail page. Once the pincode is entered, see if the text against Assembly says 'Product is available on your pincode'.

If the item you wish to purchase is serviceable, then you can opt for an assembly option via these options:

  • On delivery: You can request Carpenter Assembly with our delivery supervisor at the time of delivery.
  • Through IVR: You can also contact our Customer Service at 8630524758 between 10am to 8pm to opt for Carpenter Assembly on IVR.

Assembly of the product will be done within 24hrs once the order is delivered.

How can I check if an item needs carpentry services?

You can check if an item you are purchasing will need such as assembly service by entering your locations pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly.

Will I be notified regarding carpenter visit?

You will be notified via SMS once the Trudo Carpenter visit is confirmed. You will be contacted before the carpenter visits your place for assembly.

My location is not serviceable by Trudo. Do I need to pay for carpentry services?

Your coupon may not be working because of any of the following reasons:

  • The validity of the coupon may have expired.
  • The coupon may have already been used.
  • The coupon may not be applicable on certain deal items and items marked 'Hot Priced'.
  • These items are already at their best price and hence, further coupons are not applicable on them.
  • The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable.
  • The coupon may be linked with a user account to which it was sent. Login to the correct user account for availing it.
  • What is 'Hot Priced item' and why can't I apply coupon on a 'Hot Priced item'?

    ‘Hot Priced items' are products available at the best price on the website. Item under these banner are already being offered at a discounted price. Hence, no further discount will be applicable on products marked as 'Hot priced items'.

    Can I use multiple coupons on the same transaction?

    Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.

    How are the taxes calculated while using coupons?

    The discounts are not exempted from taxes. So the taxes, applicable on coupon discount paid to the government by us, are charged when you apply a coupon code.

    Why is the tax bifurcation not shown at the time of purchase?

    The tax is shown on the checkout page when the discount coupon is applied. Tax is only applicable when there is a discount coupon attached.

    Why do I need to pay Processing Fees when I purchase some products on Trudo? What do these fees entail?

    Trudo works with thousands of professionals across the country, to get the largest variety of products at the best possible price for its customers. Most professionals on Trudo, offer limited period discount coupons to our customers to deliver better value as compared to any other platform. The Processing Fee is basically a fee levied by Trudo to avail/redeem these discount coupons on the website. Needless to say, the fee is just a small percentage of the overall discount offered to customers by the merchants.

    Will Trudo provide free assembly at my doorstep for the furniture ordered?

    Yes, if an items requires carpenter assistance for assembly, and is your location is a pin code that we currently serve, then we will provide a free assembly service. Please enter your delivery pin code on the item detail page to check the same.

    If an item can be self-assembled, we provide a kit along with a manual which will help you out.

    If an item requires wall mounting, we will not be able to provide carpenter assistance.

    Managing My Order
    How do I track the progress of an order?

    Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email.

    You can also track your order by visiting www.trudo.in and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.

    What is the meaning of the different tracking status flags?

    In Transit: Your package is on the way to the destination.

    Delivered: Your item has been delivered.

    Returned to Origin (RTO): Your item has been returned to the Trudo warehouse.

    What happens after the order gets shipped? Does it directly get delivered?

    Often items are procured from various vendors across the country and sometimes have to be transported from far-flung parts of your own city or neighbouring areas. In such cases, the item gets shipped from the vendor to our warehouse and then to you. We send regular email updates about the whereabouts of your order to keep you informed of where your item is in the shipping process.

    What does it mean when my item has reached my state or city?

    If you receive an email telling you that your item has reached your state or city, it is because it was shipped from a distant location and has one more step to go before it reaches you. Before you know it, it will be out to get delivered.

    I am unable to track my order after receiving the tracking number (AWB)?

    Trudo generates and sends the tracking number (AWB Number) as soon as our courier partners collect the package from the warehouse. However, the courier partners may take between 24 to 48 hours to update the tracking details on their website and hence, your order may not be tracked during this period. If your package was recently shipped, try using the AWB number after 24 hours.

    My shipment shows delivered but I have not received the order. What should I do?

    All orders delivered by us have a proof of delivery with signatures by the person who has accepted the order. In case you haven't received your shipment, please check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the order on your behalf.

    My order has been Returned to Origin (RTO). What does that mean?

    Shipments are reflected as RTO (returned to origin) under the following circumstances:

    • Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
    • The address could not be found because either it was incomplete or the pin code was wrong
    • You or someone at your delivery address refused to accept the order

    Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to origin.

    What is the meaning of the different order status?

    Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'.

    Order Declined - Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again.

    Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing.

    Item Shipped: The product ordered by you has been procured from the merchant, quality checked done and sent across to your address through our logistic partner.

    Delivered: You order has been delivered.

    Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.

    What are various Payment Options?
    What are my payment options?

    Trudo offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Trudo:

    • Internet Banking. We have partnered with 54 leading banks in India.
    • Visa, Master, American Express and Diners Credit Cards.
    • Debit Cards issued by all leading banks in India.
    • Trudo Gift cards
    • PayUMoney.
    • No Cost EMI
    • Easy EMI Options by Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank,Yes bank, RBL,, State Bank of India, and Induslnd credit card holders.
    • Cash On Delivery
    • Online Wallets such as Mobikwik, Paytm, Payzapp & MasterPass
    • PayPal (Available only on Website & Mobile Site)
    Under what name will my purchase be charged on the credit card statement?

    Your purchase will be charged under the company name 'Trend Sutra Platform Services Pvt Ltd'. Sometimes, your card company may show in the statement a truncated name like 'Trend Sutra' or 'Trend Sutra Platforms'.

    What is the Card Verification Number (CVV) on my credit card?

    The Security Code or the Card Verification Number (CVV) is an important security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn't appear on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

    CVV Numbers for different cards are placed in different locations on your card:

    • If you have Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
    • If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number.

    Note: SBI Maestro card does not have CVV and expiry date

    What is a 3D secure password?

    The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the 'Verified by VISA' (VBV) and 'MasterCard Secure Code' (MSC) services, respectively.

    The 3D secure password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. On 3D secure page, you may also choose to receive a One Time Password (OTP) on your registered mobile number and use it for that transaction.

    In India, it is mandatory to register your card with 3D Secure before making any online transaction with the card. To register your card, visit your card issuing bank's website.

    Does Trudo.in retain my card or account details?

    Trudo.in does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.

    Will I be asked to provide any card information, account information or passwords over phone or email?

    The Trudo team will never request you to share any of your payment details over email or over phone.

    What is an Online Wallet? How do I make payments using an Online Wallet?

    We have Four Online Wallets which can be used to make payments: Mobikwik, Paytm, MasterPass and PayUMoney.

    A Wallet is a prepaid financial instrument approved by Reserve Bank of India. It allows Indian consumers to store money in a virtual wallet and then use it across channels -- mobile, desktop, tablet, SMS, IVR -- to make payments, without entering your card/bank details for every transaction.

    Once you have selected the items in your cart, proceed to make a payment and select the last option 'Wallet'. Under 'Wallet' you will find a radio button for types of wallets. Please choose the option by clicking on the radio button and make the payment.

    What are the EMI payment options available on Trudo?

    The EMI facility is available for all Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank, YES, RBL, SBI and IndusInd credit card holders. The current EMI facility is available for 3, 6, 9, 12months installments & some selected bank offer addition 17 & 18 Month installment for others.

    The minimum order value to avail the EMI payment option is Rs 3,000. There is NO processing fee charged by Trudo for availing EMI payment option.

    The Bank charges annual interest rates (as per the table below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.

    Bank 3 Months 6 Months 9 Months 12 Months 18 Months 24 Months
    HDFC Bank 12% 12% 13% 13% 15% 15%
    ICICI Bank 13% 13% 13% 13% 15% 15%
    Axis Bank 12% 12% 13% 13% Not Available Not Available
    HSBC Bank 12.50% 12.50% 13.50% 13.50% Not Available Not Available
    Kotak Bank 12% 12% 14% 14% Not Available Not Available
    Standard Chartered Bank 13% 13% 14% 14% Not Available Not Available
    Citibank 12% 12% 14% 14% 15% 15%
    SBI 14% 14% 14% 14% Not Available Not Available
    IndusInd 13% 13% 13% 13% 15% 15%
    RBL Bank 13% 13% 13% 13% 13% 13%
    YES Bank 12% 12% 13% 13% 14% 15%
    What happens for the order placed using EMI gets cancelled/refunded?

    If you cancel or return an order purchased using EMI, Trudo will refund the entire purchase amount to you. For partial order cancellations / refund, Trudo will refund that amount back to you. You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.

    What is No Cost EMI?

    No Cost EMI is a payment mode available on Trudo, which enables shoppers to purchase with no cost of interest and zero down payment. With this payment mode, shopper will get an instant discount, for the interest amount to be charged by the banks for the EMI.

    Will the No Cost EMI be available for all EMI payment options available on Trudo?

    Currently, No Cost EMI payment option is available only for selective tenures (3 and 6 months) for all the banks.

    Will I get complete refund amount, if I cancel/return the items purchased by No Cost EMI?

    Yes, you will get a complete refund of the Amount paid by you, post the EMI Discount.

    However the banks may charge some cancellation/refund, or pre-closure charges. Kindly check with your respective banks policy for Cancellations and Refunds.

    Need help purchasing on Trudo?
    How do I become a registered member of Trudo?

    Click on the 'Register' link on the top right-hand side of every page on Trudo. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration!

    If the item you wish to purchase is serviceable, then you can opt for an assembly option via these options:

    • On delivery: You can request Carpenter Assembly with our delivery supervisor at the time of delivery.
    • Through IVR: You can also contact our Customer Service at 863-0524-758 between 10am to 9pm to opt for Carpenter Assembly on IVR.

    Assembly of the product will be done within 24hrs once the order is delivered.

    How can I check if an item needs carpentry services?

    You can check if an item you are purchasing will need such as assembly service by entering your locations pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly.

    Will I be notified regarding carpenter visit?

    You will be notified via SMS once the Trudo Carpenter visit is confirmed. You will be contacted before the carpenter visits your place for assembly.

    When will I require carpenter assistance?

    There are a few items which require assembly. You can check if an item you are purchasing will need such as assembly service by entering your locations pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly. If the item you wish to buy needs to be assembled, then you will require carpenter assistance. Further, for a majority of items that need carpenter assistance Trudo will provide the carpenters; in only a few instances you might need to arrange for a carpenter yourself.

    My location is not serviceable by Trudo. Do I need to pay for carpentry services?

    If your location is not serviceable by Trudo, then unfortunately we will not be able to arrange for assembly and you would need to arrange a local carpenter from your end.

    What do I do if a coupon issued by Trudo is not working?

    Your coupon may not be working because of any of the following reasons:

    • The validity of the coupon may have expired.
    • The coupon may have already been used.
    • The coupon may not be applicable on certain deal items and items marked 'Hot Priced'. These items are already at their best price and hence, further coupons are not applicable on them.
    • The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable.
    • The coupon may be linked with a user account to which it was sent. Login to the correct user account for availing it.
    What is 'Hot Priced item' and why can't I apply coupon on a 'Hot Priced item'?

    ‘Hot Priced items' are products available at the best price on the website. Item under these banner are already being offered at a discounted price. Hence, no further discount will be applicable on products marked as 'Hot priced items'.

    Can I use multiple coupons on the same transaction?

    Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.

    How are the taxes calculated while using coupons?

    The discounts are not exempted from taxes. So the taxes, applicable on coupon discount paid to the government by us, are charged when you apply a coupon code.

    Why is the tax bifurcation not shown at the time of purchase?

    The tax is shown on the checkout page when the discount coupon is applied. Tax is only applicable when there is a discount coupon attached.

    Why do I need to pay Processing Fees when I purchase some products on Trudo? What do these fees entail?

    Trudo works with thousands of merchants across the country, to get the largest variety of products at the best possible price for its customers. Most merchants on Trudo, offer limited period discount coupons to our customers to deliver better value as compared to any other platform. The Processing Fee is basically a fee levied by Trudo to avail/redeem these discount coupons on the website. Needless to say, the fee is just a small percentage of the overall discount offered to customers by the merchants.

    Will Trudo provide free assembly at my doorstep for the furniture ordered?

    Yes, if an items requires carpenter assistance for assembly, and is your location is a pin code that we currently serve, then we will provide a free assembly service. Please enter your delivery pin code on the item detail page to check the same.

    If an item can be self-assembled, we provide a kit along with a manual which will help you out.

    If an item requires wall mounting, we will not be able to provide carpenter assistance.

    How do I sell on Trudo?
    How do I register myself as a merchant on Trudo?

    The Trudo Merchant Registration process is pretty simple. Just click here to register as a merchant. You will need the following information:

    • Company details: Company name, address and landline number. Note: Enter the Official Name of the company you would like to register your Company as, with Trudo.
    • Personal details: Your Name, email address, mobile number, and a password (min 6 characters). Note: If you have an e-mail address/mobile number already registered as a customer account with us, and wish to use the same email address & Mobile number for your Merchant account, you will get an option to Sign in while filling the personal details. Simply login with your customer account credentials and your existing account will be changed to a Merchant account.
    • Bank account details: Beneficiary name, Account number & IFSC Code

    That's it! You will then be a registered Marketplace Merchant on Trudo. One of our Category Managers will get in touch with you soon after.

    For any further assistance, you can write to us at support@trudo.in.

    How do I upload my listings/items on the Trudo website?

    Once you're registered yourself on Trudo as a merchant (here's the online registration form), you will be contacted by our Category team. After a round of discussion with our Category Team, our Merchandising Team will upload the images on the web site.

    What documentation will be required when registering as a seller?

    As a Seller, once you have met certain criteria, you are expected to complete the KYC procedure. This KYC process is needed to verify your identity and to confirm the bank account details provided by you, in order to receive your due remittance.

    Once you have completed either of these conditions:

    1. Your total business via sales on Trudo is equal to or greater than Rs. 25,000 (Rupees Twenty Five Thousand only), or
    2. You have completed three months as an active seller on Trudo

    You would be required to complete the KYC process. Failure to comply with this requirement will result in subsequent remittances being frozen, until the required documents are submitted and validated by us.

    The documents submitted by you should correspond to, and validate the details provided by you on the merchant dashboard available to you on the website.

    You may provide any of the following documents for the KYC procedure:

    Proof of identity: Proof of address:
    Passport Passport
    PAN Card PAN Card
    Voter's Identity Card Voter's Identity Card
    Driver's License Driver's License
    Aadhaar Card BSNL/MTNL Bill
    Bank account / Credit Card statement
    Electricity bill
    Ration card
    Need to know more about Trudo Studio?
    When can I visit the Trudo Studio? What are the timings?

    Most Studios are open all 7 days of the week (except public holidays) from 11 AM to 8 PM. Please check the Studio Page for a particular location specific details.

    Where is Studio Trudo located in my city?

    We have Trudo Studios in Aligarh . For details on exact locations, visit this link

    Can we pay cash at the studio?

    Trudo Studios are an experience center, they are meant to help you check the range and quality of our offerings in person. We do not sell anything from the Studio, nor can we sell the display pieces.

    How can I find out which items are available at a Studio location?

    There are various items displayed in our Studio from categories such as Furniture, Home Decor, Furnishings, Lamps and Lightings etc. The items you can see in our studio are mainly solid wood products. Not all items on the website are displayed at the Studio.

    You are invited to come visit us and experience these items with friends and family. A visit to the specific city, and location page on our web site will also help you in understanding the type of items that a particular location exhibits. Click here to start browsing!

    What items do you sell at the Studio?

    Trudo Studios are an experience center, they are meant to help you check the range and quality of our offerings in person. We do not sell anything from the Studio, nor can we sell the display pieces

    The studio is mainly for display, and works like a gallery. You can browse the items shown, ask our design experts for advice and opinion, and browse our online catalogue. You can always place an online order for any item(s) that you might like at the Studio.

    Trudo Bespoke
    What is Trudo Bespoke?

    Trudo Bespoke is an end-to-end interior design service. Our offering includes:

    • Interior design and build
    • Modular Kitchen & Wardrobe
    Why should I get my home designed by Trudo?

    As leaders in the home and furniture space, no one understands homes better than us! We have served more than 4 million happy customers all over India. Our 40 + Studio network spread across India has provided design consultancy for numerous customers and have made their houses, a home. And now, we’re bringing our vast sea of experience to you by extending our services to Trudo Bespoke - an end-to-end interior design service.

    What are the advantages of Trudo Bespoke over other interior designers/contractors?

    Plenty! Our Bespoke service is end-to-end, we take care of all your interior design needs from start to finish. Our consultant will be the single point of contact to guide you at every step, answer all your questions and keep your project running smoothly from start to finish.

    • Transparent Pricing and Flexible Payment Schedules
    • We offer India’s largest catalogue of carefully curated furniture and home products delivered at your doorstep and installed by our in-house service teams. We have a large number of brand tie-ups that guarantee top-notch quality, and are backed with warranty.
    • Personalised Project management using the latest technology to provide regular updates reduces the chances of delays. Your Interior project is supported by Trudo’s in-house logistics and installation services infrastructure.
    What are the charges for availing this service?

    Good news, like all good things in life our interior design service is absolutely free!

    Is this service available pan-India?

    Currently, our Bespoke services are available in Aligarh,. You can visit any of our Studios to confirm if your Trudo is serviceable.

    What do I need to do to start a Bespoke project?

    It’s simple, just connect with us and we’ll help you with everything you need to make your homes beautiful. Book a design consultation to get started. It would be great if you have a layout of your space as well.

    Do you do home visits to provide consultation?

    We have dedicated Bespoke Studios in Mumbai, Bangalore & Delhi for end-to-end interior design services. Here’s why you need to visit one of our Studios to make the most of our service:

    • Meet your bespoke consultant:
      Our design consultant will be able to give you insights and a comprehensive overview of the project that will enable you to make informed decisions, best suited to your requirements.
    • Experience the material library:
      You can see, touch, feel & experience a wide range of materials and finishes curated by our team under one roof and decide what you like best while you’re here.
    • Explore the furniture & decor display:
      Find your inspiration as you walk through our kitchens,open up the wardrobes, sink into our sofas and feel the rugs. We have created a immersive environment where you can see all the possibilities that our wide range of products offer.
    • Virtual experience:
      Through our immersive VR experience, you can visualize your space and be more confident about the decisions that you have made.
    I have a Trudo in India which I need services for, but I dont live in India. Can you still help?

    Yes, we can! however, there will be timely approvals needed from you along with one representative to check the work on regular basis. Please visit one of our Studios and our design consultants can help you with more information on this.

    Do I need to be a registered user on Trudo to avail this service?

    Not necessarily, we can always register you at the time of purchase.

    I have a contractor who has worked with me previously. Can you do the design work and get execution done from him?

    Currently, we are only looking to work with our set of empanelled contractors.

    Can I see/talk to your past customers?

    Our customer privacy is of utmost importance to us. Hence, we will not be able to share customer details with you. However, you can see a number of testimonials and reviews from our happy customers on the Bespoke page.

    What is a Trudo Bespoke Studio?

    Our Bespoke Studios are a space where you can avail of free consultation with a design expert. Talk about your project, share your preferences, likes and dislikes and get views from an in-house expert.

    Where are Trudo Bespoke Studios?

    Currently, we have Bespoke Studios in Aligarh. We’ll be expanding to new locations soon. So stay tuned.

    Do I need to book an appointment to visit Trudo Bespoke?

    Yes, for a fruitful discussion with an expert, we would recommend that you to book an appointment so our Bespoke consultant is able to understand your requirements in depth. If you share your layouts and basic requirement with our team they will ensure the best service possible at the time of consultation.

    What do you mean by flexible payment options?

    Flexible payment schedule ensures that you only make payments when we are ready to start the next phase of your project. Our tie-ups with multiple banks and financial partners help us offer you a variety of payment options.

    Can I pay in parts? Can I make payment via EMI?

    We take payments only at pre-set intervals. We provide you the entire payment schedule at the beginning of the project. So you can convert all your payment made by credit/debit card to EMI if the facility is available with your bank.

    What if I choose not to go ahead with the project after payment?

    The advance payment of 10% is refundable with a cancellation fee of 10,000/- per order. Once confirmed with 40% payment, orders cannot be cancelled or refunded as the necessary material and resources have already been engaged for your project.

    What are warranties and guarantees given on the products?

    All our products come with a varied range of warranty timelines, the details of which would be visible on our product page.

    Will I get a warranty card?

    Yes, you’ll get a warranty card for every product purchased.

    Furniture Rentals
    How does it work?

    It’s super simple! First, select your city, then choose the furniture you like. Pick your rental tenure based on your requirements, place your order, pay for it and get your furniture delivered at your doorstep!

    Which cities do you offer rentals in?

    Currently, our rental service is available in 8 cities – Mumbai, Bangalore, Delhi NCR, Pune, Hyderabad, Chennai, Ahmedabad and Chandigarh. We hope to spread our rental wings and be available in more cities soon.

    Can I be assured that the quality of furniture rented is top notch?

    Absolutely! The entire range that’s available for rent has been passed through quality checks and are good to use.

    How do I pay the rent?

    You can pay your rent for the tenure through any payment mode available on the site. And that includes no-cost EMI, so you get to stagger payments and enjoy products at a low rental! What's more, you can also redeem Gift Cards, in case you have one. We're nice like that.

    How does the payment process work?

    Once you choose the product(s) you want to rent, you’ll have to place the order and make an advance payment for the tenure you select.

    Do I have to pay a deposit to rent furniture?

    Good news! Our rental process is very simple and hassle-free. No deposit, no KYC, no stress.

    Does the monthly rent get lower if I go for a longer rental tenure?

    You, smart cookie, you! You guessed it right, it makes sense to rent stuff for a longer period.

    When does the rental tenure clock start ticking?

    Good question! The rental term starts from the date of delivery. However, if you happen to reschedule your delivery, then the date of request kicks off the rental tenure.

    Is there a minimum period for renting?

    Yes, you’ll have to rent a product for a minimum of 6 months. Plus, our rental offering is so cool, you might want to keep it at home for longer!

    When will my rented product(s) be delivered?

    We will ship the product in 72 hours! Yes, once you confirm the order, our team will ship out the product(s) within 72 hours. That’s not all, we’ll also schedule the delivery according to your convenience/availability.

    Can I reschedule after I confirm the delivery?

    Sure! In case you get busy and aren’t available at the time slot communicated, you can reschedule your delivery.

    What about installation?

    Like all good things in life, it’s free!

    What if I dont like the product at the time of delivery?

    Uh-oh, we do not offer replacement of rental products. You can terminate a rental at any point though. And our current refund policy applies!

    What happens if the product I rent gets damaged will I be charged for it?

    Minor wear and tear will be waived off but if the damage renders the product unfit for use, one month's rent will be charged as a penalty.

    What happens if I want to rent for longer than 12 months?

    Currently we offer a 6/9/12 months tenure, o when you hit 12 months, will get an option to extend the tenure, one month before the tenure ends, again for 6/9/12 months.

    What happens when the rental tenure gets over?

    You have 3 choices – either extend the rental or return the product; plus an option to buy it as well.

    What happens if I want to stop the rental service at any point of time?

    If you want to terminate the rental during the rental period, worry not, we’ll refund 50% of the amount to be paid by you for the balance tenure.

    Interior Design And Build
    Do you do civil work?

    Yes, we do civil work, electrical work, plumbing, painting etc as part of our bespoke services.

    Can you do renovation of my existing home?

    Yes definitely. We do new houses as well as renovation projects. Please get in touch with us online or visit one of our Studios to know more about our services.

    Can I procure the material myself through my own set of vendors?

    No. We will take up a project only if both design and execution is included in the scope of work. We provide warranties on products as well as services, so procurement is also part of our service.

    What warranties do I get on the Bespoke services?

    We provide 5 years warranty on any manufacturing defects on Modular furniture. All on site Bespoke services come with a warranty of 180 days post handover.For all purchases made on Trudo.in, warranty information is available on the product page.

    What is the qualification of your design consultants?

    All our designers are qualified interior designers from premier institutes. They all have worked with some very reputed designers and companies in the past, so the team comes packed with experience. You can rest assured that you are in safe hands!

    What do I expect from the design consultants?

    Design consultants will be your single-point of contact for the entire project. They will do conceptual design, detail design, material selection, make estimates & BOQs, do the project planning and will be responsible for successful execution of the project.

    Can I suggest changes in the design after the order is booked/confirmed?

    Once the order is confirmed, you will not be able to change the requirements. However, your design consultant will be able to guide you better on this.

    How do I get regular updates on the work progress?

    Once we initiate a project, we’ll share a project plan with you, followed by updates on a regular basis.

    Who will do the installation for my project?

    We have a team of expert workmen to do installations of all your modular furniture. The contractor appointed for your project will take care of all on-site work.

    Will I have to manage the various contractors on site?

    No, what are we for? We’ll take complete responsibility of your project, from start to finish. All the contactors we work with, are empaneled with us, so you have a single point of contact for the project - the Trudo Bespoke design consultant.

    How many times will the designer be visiting the site during the execution phase?

    The project coordinator and contractors do regular site visits to ensure that your project execution runs smoothly and is completed in a timely fashion. The design consultants will also visit at various stages of design and execution. Once a design consultant is appointed for your project, they can provide detailed information on the scheduled visits with you.

    How long does it take to complete the designs?

    The timeline depends entirely on the scope of work. Typically, modular furniture projects take 30-45 days. Whereas on-site work can take anywhere between 30-90 days for execution, post the order is confirmed.

    How much does it cost for a whole project?

    Project costs depend on the scope of work, materials you select and design details involved. Our design consultant will be able to provide the cost estimates at all stages of the project along with the break-up of services and cost.

    Do I have to make payments directly to contractors or through you?

    All payments are to made through Trudo Bespoke, including the contractor’s payments.

    Do you charge for site visits?

    Our design services are absolutely free. All the site visits required for successful completion of projects are done free of charge.

    Can you provide break-up of material and labour in BOQ?

    No, we do not provide a break-up of material and Labour.

    What do I do if I am not happy with the products/quality/service?

    We use high quality genuine material for all our projects. We get our materials from the best brands in market. We do a thorough background check before empaneling our contractors to make sure they maintain highest quality of finishing. We provide extensive warranties on various products to make sure we can take care of your homes.

    Modular Kitchen & Wardrobe
    What is modular furniture?

    Modular furniture is customized furniture that is tailor made to suit your requirements. They are manufactured in factories using advanced technology, generally made in engineered wood. Modular furniture is easy to assemble and comes with a great finish.

    What modular units can you make?

    We offer modular kitchens, wardrobes, sliding wardrobes, entertainment units, crockery units, shoe cabinets, consoles, etc.

    Will the modular furniture be made on site?

    All our modular furniture is entirely factory-made and finished. The furniture is delivered to your doorstep in flat-pack boxes. Only the assembly / installation is done on site.

    How will the modular furniture be transported?

    We have a our own fleet of vehicles which will deliver the modular furniture at your home directly from the factory.

    Can I also buy sink, faucets, appliances, chimney, hob, etc., from you?

    Yes. We have a wide variety of products available on the website. Our designers can help in choosing the best suited products. You can also place orders on Trudo.in directly.

    How are payments made for modular?

    You can make the payment online using credit/debit cards or you can walk-in to one of our Studios to swipe your card to make a payment. You can also make payments by bank transfers, cheque or cash at our Studios.

    What hardware do you use?

    We use top quality German hardware & accessories for all our modular furniture. There are numerous options available in hardware & accessories to fit the functionality you might be looking for.

    What are the warranties on modular?

    Modular furniture comes with 5 years warranty, against any manufacturing defects.

    What is covered in warranty?

    Manufacturing defects in wood work is covered under the warranty. For hardware & appliances, we extend the same warranty as provided by the brand.

    My builder/developer has already provided the kitchen platform, can I still make my kitchen modular?

    Sure! We can help you with cabinets that will fit under your existing countertop. We can also provide overhead cabinets. Do get in touch with us to know more.

    I want to break and redo my kitchen platform, can you do it?

    Yes. We can demolish the existing platform and make a new one along with the kitchen cabinets you need. We also have various material options for you to choose from.

    Can you do only the cabinets below the kitchen platform or overhead cabinets?

    We do all types of cabinets required for your kitchen.

    Can you just change the laminate for my existing cabinets?

    Sorry, but currently we will not be able to take up this work.

    What materials do you use for the kitchen?

    We have a selection of wide range of materials and finishes depending upon your design preferences and budget. We make our kitchens in MDF, BWR ply with finish options such as laminates, membrane, PU, Acrylics etc

    Are the materials used in kitchen waterproof?

    Base material used in the kitchen (Exterior grade MDF or BWR Plywood) are water resistant. Also, all the cabinet panels come with a PVC edge banding which protects the edges from coming in contact with water. Finishes like laminate, membrane, acrylic & PU also have good resistance against moisture.

    Do you also offer shutters and shelves for a in-built wall cabinet?

    Sorry, but currently we will not be able to provide solutions for this requirement.

    Do you do lofts?

    We can provide lofts along with the modular wardrobes. However, we will not be able to provide lofts alone.

    Who will do the installation/assembly?

    Don’t worry, we have you covered. We have a team of expert installers who will do that’s needed to set up your modular furniture for you.

    Whom do I contact in case I have an issue with my modular furniture, post installation?

    Please contact our customer care for any post-installation issue. You can also get in touch with the Interior design consultant who worked on your order. We’ll be happy to help out!

    Bulk Order and Customization
    How can I place a Bulk Order through Trudo?

    Depending on the nature of your requirement, you can purchase items in bulk from us and help us cater to the various tailored requirements as below:

    • For comprehensive Design requirements or product selections for your House, Trudo Bespoke is a new business that offers curated Room Looks that you could shop for, for your house, or that of your Friends, Family. You could also book yourself Complimentary and Customized Design Services by our seasoned Design Experts.
    • B2B or Bulk Orders for your Workplace, Hotel, Restaurant or Business (Office), We will assign a dedicated Account Manager who will help finalize selections Furniture and Product requirements for your Office or Business, and manage your account as a single point of contact. We also offer attractive pricing for bulk corporate purchases over INR 8-10 Lakhs.
    • As a Channel Partner If you are an Architect, freelancing Interior Designer or Design Studio, Trudo with its limitless catalogue of 95,000 products and free shipping and doorstep delivery to 1000+ cities, is just the right supply partner for all your project requirements across Products, Styles, Brands, Materials and Price points.
    Can I customize an item?

    We have a wide range of items spanning multiple categories around 100,000 items, spanning 8 key home categories! The breadth and depth of our catalogue will surely help you find the exact item you are looking for. Please note while we could work with you to customize Room Designs, we are unable to customize individual items.

    How are large orders fulfilled?

    Our experienced Account Managers will help you with selecting the right items, placing the order, and with order tracking.

    Stock Status and Notification
    What does it mean when an item is out of stock?

    Trudo sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility that product runs Out Of Stock with our merchant.

    What happens to my order if an item goes out of stock before it can be delivered?

    Trudo sources products from several merchants spread across the country. Our team does its best to ensure that the products are available with the merchant at all times and that regular stock updates are done. There could still be a possibility that an item runs Out Of Stock with our merchant. In such an unfortunate instance, we have no option but to cancel the order. Please be assured that if the order is cancelled due to such a stock issue, the orders full amount will be refunded back to you within 7-10 working days under the name Trendsutra Platform Services Pvt Ltd, via the same mode of payment that you used while paying for the order. If your order has multiple quantities and one/more items are out-of-stock, then the remaining items will be delivered as promised while a refund will be processed for the out-of-stock items.

    Will I be notified if the out of stock item is back in stock?

    You do have an option for setting up an email notification once the desired item is back in stock. All you would need to do is opt-in by choosing Notify Me for the item which is out of stock. Here, you can enter your email address and hit Submit. Whenever the desired item is added back to our website, you will be notified through email.

    Ordering An Item / Order Status
    How do I get more information about an item before I place my order?

    In case you have questions about a product, please write to us anytime and we will get back to you within 12 business hours.

    How do I place on order on Trudo?

    The process of placing an order on Trudo is very easy. Just follow the following steps:

    • Once you have selected the item that you wish to purchase, click on Buy Now.
    • You will reach Order Summary Page where you can review your order. Here, you can also add an available coupon in the Have a Coupon box. Once you are ready, click on Proceed to add your address button.
    • If you are registered user, you can now login. If you are not registered, you can either register or you can continue checkout as a guest user.
    • Once logged-in, you can confirm the shipping address and then click on Proceed to pay.
    • You can choose from range of payment methods and click on Proceed to Pay Securely.

    Once the order is confirmed you will receive a confirmation email and order number.

    What does it mean when my order is Pending Verification or Awaiting Confirmation?

    Dont worry if your order status reads Pending Verification or Awaiting Confirmation.

    Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 3 working days for the payment to be confirmed to us by your bank.

    If the payment has not been debited from your account, please call us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option

    If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.

    If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.

    Can I change my shipping or billing address after an order has been placed?

    For confidentiality and legal reasons, the shipping or billing address cannot be changed once an order has been placed. In case you have changed your address between ordering and receiving a product, you may reach out to us and we will do our best to help.

    Purchasing furniture on Trudo.in

    Damages

    Trudo shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:

    • Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed
    • Your item arrives in damaged condition. All claims for damage must be made within 7 days of receipt of the item

    Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage.

    We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.

    Shipping and Packaging
    Do I need to pay Shipping Charges for purchases on Trudo?

    Trudo is committed to provide a superlative shopping and delivery experience to all its customers. While shipping is free for most products on Trudo, we charge a nominal amount for products where the shipping incurred is a significant proportion of the order size. Hence, we levy a Shipping Charge of Rs.59 on orders less than a paid value of Rs.999 to recover a small part of the logistics cost. The good thing is that for any order valued at Rs.1000 or more, shipping is absolutely free!

    Can you send all my items in one shipment?

    Yes, we do have an option to send all the products in one shipment however it is only available for Furniture Products available with Express Shipping Icon on our website. For all the other products, we source them from thousands of merchant across the country, therefore the shipping timelines and the location from where these products are shipped vary from one product to the other.

    Please Note: Ship Together Option for Furniture Products can be selected only at the time of placing the order post that it cannot be changed.

    Why is an item not available for shipping to my location?

    The shipping of the item for your pincode might not be available due to any of the following reasons:

    • The merchant selling on Trudo does not offer installation/service/warranty of the products across India and hence, restricts it to certain pin codes
    • State regulatory issues, legal restrictions or any other compliance-related reason

    Non-availability of a reliable shipping partner for your location.

    Why does the promised Delivery date vary from one item to the other?

    We source home and furniture items from thousands of merchants spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.

    How do I know if an item can be delivered to my location?

    Enter your delivery pin code on the item page to know whether it can be delivered to your address.

    How do I check the estimated delivery date for an item?

    Enter your delivery pin code on the item page to know the estimated delivery date for it.

    Can you deliver my item faster than mentioned on the order page?

    The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.

    Do you ship internationally?

    As of now, Trudo doesn't ship items outside of India. However, Trudo does allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.

    Do I need to submit any document for products to be delivered to my address?

    Generally, there is no need to submit any document for shipping or delivery of your products. However, if your purchased product needs to be delivered anywhere in the state of Kerala then we would require a copy of Form 16 and ID proof (as prescribed under the Kerala Value Added Tax Rules, 2005) duly signed by you.

    My purchase is a gift, can Trudo send the order without an invoice?

    Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

    I am buying this product as a gift. Can it be gift-wrapped?

    Sorry. Currently, we do not offer gift-wrapping.

    Returns & Refund
    What do I do if I get a damaged/ defective or incorrect product?

    Easy Return Policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.

    Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Support" Section:

    At the top of every page on Trudo, you will see a Support link

    • Click on Support > Return Item
    • Select a reason for return
    • Upload supporting image of product and hit Return Item
    • Our representative will call you within 48 hours
    • A reverse pick up will be initiated as soon as the refund complaint is validated.

    We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.

    Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account. Please refer to Trudo Easy Returns Policy.

    What do I need to do to return a product?

    To initiate a return online through My Account:

    Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Need Help?" Section

    • Log in to your Account.
    • Go to My Orders.
    • Click on RETURN ITEM for the product you wish to return.
    • Select a reason for return.
    • Upload supporting image of product and hit 'Return Item.
    • Our Representative will call you within 48hrs.

    Note: You may not be able to submit Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product.

    You are not a registered user and bought a product as a guest user on Trudo.in and hence are not able to access the 'My Account' Section. In such case, go to "Support" then click on "Write to Us" which will direct you to New Complaint or Feedback. Mention the order number and the issue and submit.

    I am not registered user. What do I need to do to return a product?

    If you are not a registered user and bought a product as a guest user on Trudo.in, go to Need Help? Then click on write to us which will direct you to New Complaint or Feedback. Upload the images and mention the order number with the reason for return and submit.

    Instead of Refund for a product, can you send me a replacement or can I exchange the product?

    Due to logistic reasons, we do not offer exchange/replacement of orders.

    Do I need to keep anything in mind while returning your product?

    The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact.

    The Easy Return Policy at Trudo is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us image of the product on time.

    Who bears the shipping costs for the refunded products?

    Trudo will pick up product that you wish to return from your doorstep & bear the shipping cost.

    Can I return a product in case I do not want it or do not like it?

    Item cannot be refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. For other category-wise exclusions, please refer to Trudo Easy returns policy Brand warranties, wherever applicable, would supersede Trudo Easy returns policy.

    What is your cancellation policy?

    We accept cancellation of confirmed orders till the end of the next day, provided the products have not been shipped yet. If you are initiating the cancellation through "My Account", the amount will reflect in your Trudo Wallet within 24 working hours.

    For example:

    • If an order has been placed today and you want to cancel it either today or tomorrow before the product is shipped, then we'll accept the cancellation.
    • If an order has been placed today and you want to cancel it either today or tomorrow after the product is shipped, then we will not be able to accept the cancellation.

    For customers who call us, once the cancellation is processed, the amount will reflect in the original source of payment. You'll also incur a small deduction (service fee by the Payment Gateway) to the tune of 1.5% on the paid value of the transaction.

    Why did Trudo cancel my confirmed order?

    Trudo sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:

    • The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
    • The product is Out Of Stock with our merchant.
    • Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.
    How do I cancel my order?

    Cancellations can be done by one of the following methods:

    • Clicking "Cancel This Item" in "My Account". Please note that this option is available only if you have registered yourself on Trudo.in.
    • Calling us on 8630-524-758. And we'll do the needful!
    Shop with Confidence
    Is it safe to use my credit card or provide bank details on Trudo?

    Yes, it is completely safe to pay on Trudo using your credit card, debit card or through a bank transfer. We follow RBI guidelines for online payments including using 'MasterCard 3D Secure' PIN and 'Verified by VISA' PIN. Trudo is a PCI DSS compliant ecommerce company and does not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments.

    How safe is providing the personal information like address, contact details etc. to Trudo?

    Your personal information is absolutely safe with us.

    We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.

    To learn more, you may access the Trudo Privacy Policy here

    Does your site use a secure connection for sensitive information?

    Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see "https" in the URL (like https://www.Trudo.in) that indicates the use of SSL.

    What is the Grow Trees Initiative?

    'Grow Trees' is a social initiative that offers the service of planting trees on government and community lands at Rs 70 a tree. Grow Trees physically plant trees through their planting partners in 8 projects across eight states in India, namely: Rajasthan, Madhya Pradesh, Odisha, Gujarat, Karnataka, Andhra Pradesh, Maharashtra, and West Bengal. Grow Trees is the only organization in India to be a planting partner for United Nations Environment Programs (UNEP) Billion Tree Campaign. They are also an official partner for UNDB and were official partner for WWF's Cities for Forest Campaign. Grow Trees have planted over 1 million trees so far.

    To see more details, visit:

    Why do I see a Contribute Rs. 35 to plant a tree (through Grow-Trees) option during checkout?

    On checkout page, you can become a part of the social initiative of planting a tree through Grow Trees (). A contribution of Rs 35 from your side is matched by Trudo, for a total of Rs 70, which is then used to plant a tree. If you choose to contribute, you will receive a certificate on both the order confirmation page as well as to your mail box.

    The Grow Tree contribution is non-refundable.

    On Boarding Registration
    How do I register myself as a merchant on Trudo?

    The merchant registration process is pretty simple. We do not require any documentation for registration. Just click on the online registration form to register yourself as a merchant on Trudo.in.

    Registration as a merchant on Trudo takes 5 steps:

    Step 1: You need to provide your entity details i.e. the name of the entity, address of the entity (registered office address in case of companies), and the landline number. Also, mention the category that you are interested in.

    Step 2: You need to provide personal details of the contact person like the name of the contact person, email address of the contact person, mobile number of the contact person, and a password (minimum 6 characters) for your account.

    Step 3: Verification of the mobile number of the contact person as provided in Step 2. The system will automatically generate an OTP code to verify your mobile number. Enter the OTP Code into the box provided for verification and click on submit to go to the final step.

    Step 4: Read the Trudo Service Agreement and if you agree with the terms of the said agreement then click on I REGISTER AS A MERCHANT.

    Step 5: After completion of Step 4, check your email. Click on the link provided in that email and complete the registration process by furnishing bank details of the entity.

    You are now a registered marketplace merchant on Trudo. Now just share the list of your key products along with their images at support@trudo.in. Our category managers will review these and evaluate them for fitment. Accordingly, they will get in touch with you to take things forward and have your items listed on the website as soon as possible.

    For any further assistance, you can write to us at support@trudo.in.

    What documents do I require for registration and KYC procedure?

    We do not require any documentation at the time of registration. In order to start selling through Trudo.in, you need to have the following:

    • PAN Card: Personal PAN for business type proprietorship and personal & business PAN for business type as company.
    • VAT/TIN Number.
    • An active bank account and supporting KYC documents (address proof and a cancelled cheque).

    KYC Procedure

    The KYC process is needed to verify your identity and to confirm the bank account details provided by you, in order for you to receive your due remittance.

    You will be required to complete the KYC process if either of the following conditions are fulfilled:

    • Your total business via sales on Trudo is equal to or greater than Rs. 25,000 (Rupees Twenty Five Thousand only), calculated from the day of your registration; or
    • You have completed three months as an active seller on Trudo.

    Failure to comply with this requirement will result in subsequent remittances being frozen, until the required documents are submitted and validated by us.

    The documents submitted by you should correspond to and validate the details provided by you on the merchant dashboard available to you on the website.

    You may provide any of the following documents for the KYC procedure:

    TIN/VAT (business name to be same as TIN)
    CST
    PAN Card
    Cancelled cheque with entity name printed on the same
    Declaration letter for the sole proprietor (if required)
    Do I need VAT and CST number to sell on Trudo?

    Yes, you need to provide your VAT/CST number after registration. However, if you are selling only VAT exempted categories, then this may not be required.

    What should I do if I don't have any landline number?

    If you dont have landline number, then please provide your mobile number beginning with 0.

    What should I do if my mobile number or email id is already showing registered?

    If you have an e-mail address/mobile number already registered as a customer account with us, and you wish to use the same email address & mobile number for your merchant account, you will get an option Already a member? Sign in while filling the personal details. Simply login with your customer account credentials and your existing account will be changed to a merchant account. You can change your contact details after completion of registration process. For that, kindly write to us at support@trudo.in with a valid reason.

    Listing Cataloging
    What are the products that I can sell on Trudo?

    You can sell items in the following categories on Trudo:

    • Furniture
    • Decor
    • Lamps
    • Bed and Bath
    • Furnishings
    • Kitchen
    • Dining
    • Bar
    • Housekeeping
    • Hardware and Electricals
    • Garden
    • Kids Products
    How do I upload my listings/items on Trudo?

    Once you've registered yourself on Trudo as a merchant, you need to send an email with a list of your key products together with their images to support@trudo.in. Our category managers will do a review of your products and then they will get in touch with you and make your items listed on site.

    Will I get charged for listing the product?

    No. Listing of products on Trudo.in is free. We do not charge anything for listing your catalogue online. You only need to pay a commission for what you sell.

    How can I update the stock for my products?

    We request you to send us an email to support@trudo.in. We will share your stock information with the category team and revert back.

    Order Management Shipping
    How can I get orders from customers?

    When a customer places an order, our order management system will send you an email on your registered email id with the order details, twice a day, and it will also reflect on your merchant dashboard.

    How do I manage the orders?

    Trudo offers a merchant dashboard on the website to operate and manage order. You can manage your orders using the merchant dashboard.

    How can I ship my products to the customers?

    We have a robust logistic network with broad coverage that helps you to ship your products to your customers. For that, you have to only send your products to our nearest hub. However, if you have the delivery capability, then you can ship your products on your own to the end customer.

    Payments Pricing Structure
    How will I get charged?

    We will charge a commission fee on your sale. The commission charges will vary across the categories.

    How is the commission calculated? Show me an example?

    Our commission consists of 4 components. They are:

    • Platform Fee: A fixed % of sale value will be charged. It varies with category.
    • Shipping & Handling Fee: A fixed % of sale value will be charged and it varies with category. Only Payment Gateway Fee of 2% will be charged if you are shipping on your own.
    • Marketing Fee:: A fixed % of sale value. It varies based on the category
    • Service Tax:: 15% and it is applicable over the above components.

    Example:

    Components Percentage Value in INR
    Sale Price 100
    Shipping & Handling 8% of Sale Price 8
    Platform fees 10% of Sale Price 10
    Marketing Charges 15% of Sale Price 15
    Commission 33
    Service Tax 15% over Commission Amount 4.95
    Total Deductions 37.95
    You will get 62.05
    How can I view the commission charges for my products?

    You can view the commission charges across the categories on your merchant dashboard, once you register on Trudo.

    How and when will I get paid?

    All remittances will be processed twice a week (i.e. on Monday and Thursday) as per the applicable laws. The payment will be made directly to your bank account through NEFT transaction.

    Trudo Wallet
    What is Trudo Wallet?

    Trudo Wallet is a digital payment solution that allows you to receive Refunds as well as other promotional credits from Trudo. The Trudo Wallet balance (comprising any Refunds received as well as any Trudo Credits) can then be used to make purchases on Trudo.

    How does Trudo Wallet work?

    The Trudo Wallet is extremely easy to use. Any balances in your Trudo Wallet can be used to seamlessly purchase any items listed on the Trudo site or App without restrictions. If there is a balance in your account, it will automatically get applied to any orders you wish to place and you need not take any additional steps.

    How can I add funds into my Trudo Wallet?

    Money or credits can be added into your Trudo Wallet in one of the following ways:

    • You may choose to take refunds of returned items into your Trudo Wallet. These will show up in the Refunds section.
    • On certain occasions you may receive cashback or other promotional credits. These will show up in the Trudo Credits section.

    Please note that there no provision to add funds into your Trudo Wallet outside of these methods.

    How do I check my wallet balance?

    You need to sign in to your Account on the Trudo site or App and then go to the ‘My Account’ section. Here, in the ‘My Wallet’ tab you can check your wallet balance. The amount received via refunds and any promotional credits will appear separately, while the total balance (which is the sum of the two) will also be visible. You will also be able to track see your wallet transaction history.

    Can I check my Trudo Wallet transaction history?

    Of course! Just sign in to your account on Trudo (either site or app) and navigate to the ‘My Wallet’ tab found on the My Account page. In addition to finding you Wallet balance, you will also be able to view all the transactions that you made using your Wallet balances.

    How do I use the Trudo wallet balance?

    Using your Trudo Wallet balance is really easy! Once you have added the items you wish purchase to your cart, if there is any amount available in your Trudo Wallet, then it will automatically be applied and the amount you finally pay will be lower to the extent that your Wallet balance has been used. You need not take any explicit action to use balances available in your Trudo Wallet!

    Can I use Trudo wallet to make purchase on any other website or redeem it in my bank account?

    No! Your Trudo Wallet balance can exclusively be used and redeemed on the Trudo Website or App. Also, Trudo Wallet balances cannot be redeemed to cash or be transferred to your bank account or 3rd party wallet account. Finally, your Trudo Wallet balance is for your exclusive use only and cannot be transferred to another user’s account.

    If I use Trudo Credits to place an order and then request a refund, will the Credits get refunded too?

    Your Trudo Wallet contains two types of balances i.e. your Refunds balance and Trudo Credits. Trudo Credits are like promotions and expire once used. Therefore, if you place an order where Trudo Credits were used, and you request a refund, the amount refunded will not include the Trudo Credit amount. To illustrate this better – Say you purchased an item worth Rs. 5.000/- where 1,000 Trudo Credits were used. Since each Trudo Credit is worth Re. 1/- your total paid amount in this case is Rs. 4,000/- and accordingly, the amount refunded will also be Rs. 4,000/-

    Can my Trudo Wallet balance expire?

    Every credit transaction into your Trudo Wallet comes with an expiry date and time, at which any remaining portion of that particular transaction will expire. Expiry dates differ by types of balance. For any Refunds Balance in your Trudo Wallet, the expiry time is 3 years from the time the amount is credited to you. For Trudo Credits on the other hand, the expiry durations will vary and typically be much shorter since Trudo Credits function like promotions. You will be able to see a corresponding expiry date for each type of balance. Lapsed balances can’t be reactivated, so do ensure that you use the amount before expiry!

    Can I pay using a combination of my Trudo Wallet balance and other payment methods?

    Of course! You may use other online payment methods available to pay along with your Trudo Wallet. To make things easier, the money shall be deducted from your Trudo Wallet first (basis expiry date) and any remaining amount can be paid through other available online payment methods. Do note that your Wallet balances cannot be used along with COD.

    Can I decide how much I pay from my Trudo Wallet and the rest from other payment methods?

    We’ve made things really simple for you! If you have an available balance in your Trudo Wallet, then it will be used first i.e. the order value will first be taken from Trudo wallet and the remaining order value, if any, can be paid using other available online payment methods.

    If I have used Trudo Wallet as a payment option, how do I get a refund if order is cancelled?

    For any cancelled order, the amount that was originally paid using your Trudo Wallet balance and/or Gift Cards will always be refunded into your Trudo Wallet. This amount will show up under your Refunds balance.

    Can I decide to not pay through Trudo wallet, even if I have amount available for the order?

    If you have an available Trudo Wallet balance, then it will always, automatically be used while placing an order.

    Cash On Delivery
    What is Cash on Delivery (COD)?

    It’s simple, you can pay for your order at the doorstep! All you have to do is place the order on Trudo, select the Cash on Delivery option and pay when you receive your order.

    Are there any terms and conditions I should be awake of in case of a COD purchase?
    • The COD option is not available for all pin codes in India, at the moment. So if the system does not allow you to choose COD as a payment method, then it is mostly because your location is not in our COD serviceable zone right now.
    • For a COD payment, the minimum and maximum order values are Rs.500 and Rs.49,000, respectively.
    • You can only make COD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
    How do I place an order using the Cash on Delivery (COD) payment option?

    Cash on Delivery is available as an option during checkout – like Cards or Internet Banking.

    How do I know if a product is available on Cash on Delivery (COD) at my location?

    Please enter your shipping pincode on any product page, you’ll immediately get to know the information regarding the availability of the product on COD at your address on that page.

    Why is the Cash on Delivery option not available for all items?

    Trudo is a marketplace featuring products from many merchants located at various parts of the country. If a merchant does not agree for COD on their products, we will be unable to provide the same to you.

    Why is Cash on Delivery (COD) option not available for my address?

    We are currently working hard to bring COD to a pincode near you.

    Can I open the parcel before making the payment?

    Our processes require you to make the payment before the products are handed over to you at your doorstep. In case of refunds, we will be unable to hand over the payment back to you immediately, due to regulatory requirements. You will need to go through our Returns & Refunds process for the same.

    If I am choosing COD as a payment option, when will my order get confirmed?

    Your order will get confirmed the moment you enter the OTP that is received as part of confirming the transaction.

    How do I pay for my COD order?
    • You can pay for COD orders by cash or by Credit/Debit Card (subjected to availability of POS machines with the delivery executive).
    • Payment through Wallets, American Express cards, International cards and Gift Cards are not supported.
    Furniture Exchange Program
    In which cities is the Program applicable?

    The Collaboration is currently accessible for the Customers in selected Metro cities of India viz; Delhi, Gurugram, Noida, Bengaluru, Chennai, Pune, Hyderabad and Mumbai.

    How does the Furniture Exchange Program work?

    Under this Program, the customer will have an option to sell his/her old furniture products (as per the Eligibility criteria) to our exchange partners. The partner will inspect the furniture product and will quote an offer price to the customer for such old furniture at its sole discretion. If the quoted price is acceptable by the customer i.e., the Agreed Sale Price, the exchange partner team will connect with the customer, schedule the pickup of the furniture from customer(s) location and thereafter, deliver to the customer. Trudo Gift Card(s) of the value equivalent to the Agreed Sale Price, will be sent through e-mail, as a full and final consideration towards the sale of old furniture by the respective customer(s), within 24 working hours.

    What are the categories of furniture will be deal with under this Program?

    Under the said Program, following categories of furniture are eligible for exchange.

    • Beds - All dismantable beds, in exception to those having a dimensions less than 6 ft * 2ft & 5 inches including hospital type beds & kids’ beds.
    • Sofas - All types of sofas.
    • Dining Sets - 4 and 6 Seater Dining sets. Dining tables and chairs may be dealt separately at partner’s discretion.
    • Tables - Coffee Tables, Study Tables, Console Tables, Side Tables, Dressing Tables except Metal Study, console and side tables.
    • Storage - Wardrobes, Bookshelves, Drawers, Bar Cabinets, Cabinets, Shoe Racks, TV Units. (Metal storage and wall mount products are not accepted).
    • Office - Chairs, Tables- However, Metal products are not accepted.
    • Chairs - Lounge Chairs, Stools, Benches, however metal products and Bean Bags not accepted.

    For all the other categories not listed hereinabove, Furniture may be purchased by the exchange partner subject to the design, at the partner’s own discretion. The customer maybe requested to share the images with the partner for further discretion.

    Our exchange partners reserve the right to reject the furniture on inspection, at their own discretion.

    How is the inspection of the products done?

    All the specifications mentioned by the customer will be verified and hence customers are requested to provide all the information. The exchange partner team will then inspect the products by opting any of the following modes of inspection:

    • If the customer is available at home, one Furniture expert will go to the customer’s place to inspect the product, if it passes the inspection test, the Agreed Sale Price will be approved and the product will get picked within 48 (Forty-Eight) business hours. If the product does not pass inspection, the request for exchange so initiated by the Customer will be closed and customer will be informed accordingly.
    • If the customer is not available, then inspection will be done at the time of pick up itself. If the product does not pass inspection, the request for exchange so initiated by the customer will be closed and customer will be informed accordingly.
    Who determines the Sale Price for customers products?

    Our exchange partners are solely responsible for determining the sale prices of the products. The partner shall negotiate the prices directly with the customer. A fair sale price will be quoted by the partner based on the quality, condition and market valuation of the product. Once the price is agreed there will be no further negotiation unless the configuration of the product is different or the product has a critical damage.

    How much time will be taken for the product pickup?

    The products will be picked up within 48 business hours, upon seeking the confirmation from the customer.

    For detailed terms and conditions, please refer to terms and conditions..

    What is the validity of Trudo Gift Cards and applicable terms and conditions of said Trudo Gift Cards?

    The Trudo Gift Cards are valid for tenure of 1 (One) year from the date of its issue. All the terms and conditions of the Trudo Gift Cards as may be applicable from time to time will be applicable for this Collaboration. By accepting the Gift Card(s) you agree the terms and conditions.

    Whom should I contact for any queries related to the said Program?

    You can connect with the Customer Support of our exchange partners by calling on the dedicated contact number +918630-524-758 (for Zefo) and +918630-524-758 (for Quikr facilitated exchanges), between 11 am to 7 pm, on all weekdays (except on declared national holidays), to have all your related queries addressed.

    Trudo Remittance Policy Changes - 1st October, 2016
    What does this mean for you?

    Remittances will now be carried out 3 days after an item has been delivered to the customer. Your agreements will be changed to reflect the changeover of the definition of T from Shipped to Delivered.

    I ship my items directly to the customer through hand delivery or my own logistic partner, when will my remittances happen?

    If you work on a Direcship model, it will mean remittances would happen post successful upload of a POD, or after a delivery update by your logistic partner

    Why are we doing this?

    We collectively feel that the time is right as we step into the next stage of our growth to ensure accountability across our entire channel. We hope through this we will usher in new levels of customer delight, which in turn will benefit all of us.

    How is it different from before?

    Initially the remittance was done once the product was shipped to customer and under DirecShip remittance was done within 15 days of Airway Bill number being updated on our panel

    What about my pending payments from before 1st October?

    The policy change will also be applicable on all orders placed till 30th September and whose remittance has not been made till 29th September

    Do the days of the payments change?

    No, Remittance will continue to happen on Monday & Thursday. In the event a Monday or Thursday is a bank holiday or any public holiday observed by us, the remittances shall be processed on the next working day.

    What happens if an item is returned to me?

    We will recover the paid amount of the product in the subsequent remittance cycle, in case the payment is already made.

    Do I get my items back if the customer has cancelled?

    We will return the product back for the orders cancelled by the customer before it is delivered. In case, if we are unable to return the product back, the agreed cost of product will be paid.

    What if my item is damaged in transit?

    Under Non Direcship, if any product is damaged in transit once shipped from our source warehouse we will compensate the agreed price of product

    Trudo Gift Cards
    What is a Trudo Gift Card?

    The Trudo Gift Card is the Perfect Gift: give it to someone you love, and open their home to the widest range of furniture, decor, furnishings, and more! The Trudo Gift Card is available in a wide-range of pocket-friendly denominations to accommodate sundry needs and budgets.

    You can opt for sharing the Gift Card via email, or for those truly special occasions -- you can share the gift as a beautiful physical card. Head to this URL to pick your perfect gift:

    How do I order a Trudo Gift card?
    • Click on the Gift Card Menu available in the header section of Trudo home page: www.Trudo.in, or head directly to
    • Select the type of Gift card (Physical or E-Gift Card), you want to order
    • Choose any of the following denominations for your gift card: Rs. 500, Rs. 1,000, Rs. 2,000, Rs.5,000 and Rs. 10,000.
    • Fill the recipient information and Customized Gifting message (Available only for E-Gift card) in it
    • Make a payment for the selected Gift Card using payment options like Domestic Credit Card / Domestic Debit Card / Net-banking / EMI
    Is there a limit on number of Gift Cards that can be purchased on my order value?

    You can order only a maximum of 5 Gift Cards in a single order.

    Can I use all payment options to purchase an order with other items and Gift cards?

    No. If multiple products has been selected in cart including Gift cards, then you will only see selective payments options like Domestic Credit Card/Net-banking/EMI

    Is there any processing fee applicable for Gift Cards?

    There is no processing fee applicable for E-Gift Cards and Physical Gift Cards.

    When will I get my Gift Card?

    Physical Gift cards will be delivered to the recipient, within a specified timeline mentioned in your order confirmation Email. E-Gift Cards will be sent to the recipient email id as soon as the order gets confirmed.

    How will the Gift Card get delivered?

    The Physical Gift card will be hand-delivered at the recipients door-step, by our delivery partner. The recipient needs to show a valid Government Authorized ID proof to collect the same.

    The E-Gift Card will be delivered to the recipient mail ID, entered at time of procuring the card via Email. The Gift Card will be emailed from the Email ID: orders@Trudo.in

    What can I purchase using my Trudo Gift Card?

    You can use the Gift Card towards all Products available on Trudo.in. Gift cards, however, cannot be used to purchase another Gift Card

    How do I pay with a Trudo Gift Card? How could I redeem my Trudo Gift Card?
    • Select the items you want to purchase. When you are ready to checkout, click on the button "PROCEED TO PAY"
    • Select the "Trudo Gift Card" option at the Choose Payment Method page
    • Enter your 16-digit Gift Card number and the corresponding 6-digit PIN number when prompted
    • If the Gift Card value doesnt cover your Order total, you will be prompted to select an additional payment method.
    • If the Gift Card value is more than your Order total, the balance would be credited back to your Gift Card and can be used towards your next purchase.
    What is the validity of my Gift card?
    • This largely depends on the offer under which the card was purchased. All cards however have a minimum 6 month validity period. Please use this link to check the validity of your card.
    • Any unused funds in an expired gift card cannot be claimed later
    • No interest will be payable on any Gift Card or on the Gift Card balance
    How do I get the credited amount for any refunded orders, which Id purchased through a Gift Card?

    In an instance of refund/cancellation of your purchase made through a Gift Card, the balance would be credited back to your Gift Card and can be used against future purchases

    Can I see my Gift Card balance online?

    Yes. You can see the unused balance of your Gift Card at the following link

    Can I apply Trudo discount coupons on a Gift Card purchase?

    No. You cannot apply a discount coupon on a Gift Card purchase

    The intended recipient of my purchased Gift Card has not yet redeemed the card. The balance however has reduced/been used up?

    Trudo is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

    Can I redeem my Gift Card for cash?

    No. You cannot redeem your Gift Card for cash, or use it to buy another Gift Card. It can only be used to purchase products listed on Trudo.in

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